Collecting QuickBooks Logs for Intuit Data Services

Modified on Thu, 20 Aug at 2:53 AM

Overview

The Intuit Software Development Kit creates a diagnostic file named qbsdklog.txt. It records communication between QuickBooks Desktop and third-party applications such as QQube.

CLEARIFY may request this file when an Intuit SDK error continues after the required troubleshooting steps have been completed.

Retrieve the file immediately

Copy qbsdklog.txt immediately after the QQube error appears in the synchronization log. Do not run another QQube synchronization first.

The next synchronization overwrites the SDK log and may remove the information needed to diagnose the original error.

Collect the Diagnostic Files

1. Stop Before Running Another Synchronization

As soon as the QQube error appears, do not start another synchronization.

2. Copy the Intuit SDK Log

Open:

C:\ProgramData\Intuit\QuickBooks

Locate qbsdklog.txt and copy it to a safe location before any additional QQube synchronization is attempted.

3. Save the Matching QQube Synchronization Log

Save the QQube synchronization log that contains the corresponding error.

Review The Key to Success: Synchronizer Logs for the log review and submission process.

Submit the Files

Attach both files to the applicable CLEARIFY support ticket:

qbsdklog.txt
The QQube synchronization log containing the error

Include the specific QQube error code or message reported in the synchronization log.

Expected Result

CLEARIFY Engineering can compare the preserved Intuit SDK activity with the corresponding QQube synchronization error.