Single-User Option Grayed Out

Overview

During installation, the Single-User Edition option may be unavailable:

Cause

The installation is being performed on a Windows Server operating system. Under the QQube Licensing Agreement, the QQube Single-User Edition cannot be installed on a server operating system.

Resolution

Choose the installation method that matches your environment:

• Workstation or laptop: Install the QQube Single-User Edition locally.
• Server, Remote Desktop, or hosted environment: Use the QQube Multi-User Edition.

Why Multi-User Is Necessary for Server Environments

The primary advantage of the QQube Multi-User Edition is isolation. QQube synchronization runs in its own dedicated Windows session instead of competing with a user's normal QuickBooks session.

• Unattended access: The dedicated server user keeps QuickBooks available to QQube so synchronization can run automatically at any time of day without someone logging in first.
• No nightly preparation: A Single-User installation on a server would require someone to log in and leave QuickBooks open with no company file selected before scheduled synchronization can run.
• QuickBooks remains usable: Other users can continue working in QuickBooks while QQube synchronizes in the dedicated server session. When QQube and QuickBooks share the same Windows user session, QuickBooks cannot be used during synchronization.
• SDK processing is isolated: The Intuit SDK can consume substantial CPU resources during synchronization. Running QQube in its own session prevents that workload from interfering as directly with a user's normal desktop work.
• Third-party integrations remain separate: Other applications that attach to QuickBooks cannot operate in the same Windows user session as QQube while QQube is synchronizing. A dedicated QQube session prevents those integrations from competing for the same QuickBooks session.

Limited Exception