QuickBooks is not in Multi-User Mode

Modified on Thu, 20 Aug at 6:48 PM

Overview

In the QQube Configuration Tool, the synchronization log list may display a red failed entry when QuickBooks Enterprise Custom Reporting cannot run because the company file is in Single-user Mode.

Resolve every failed entry

A later synchronization that reports Success does not mean this earlier error corrected itself. The failed entry must still be reviewed and resolved.

The synchronization log for this entry contains a message similar to the following:

Synchronization log message

Sybase Connection 10/15/2027 02:00:06 AM Status:
Failed - Trying to use Custom Reporting and Company file is not in Multi-User mode
<<<<<<<<<<<<<<<<<<<<<< 10/15/2027 02:00:06 AM >>>>>>>>>>>>>>>>>>>>>>
QQubeImportWorker_RunImportForThisCompany
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

What the Error Means

This condition applies only to QuickBooks Enterprise implementations that use Custom Reporting.

QQube cannot use Custom Reporting while the QuickBooks company file is open in Single-user Mode. The company file must be available in Multi-user Mode before synchronization can continue.

This usually happens when someone opens the company file in Single-user Mode before synchronization begins or uses Single-user Mode on the QQube server for an administrative task.

Resolution

Required condition

The QuickBooks company file must be able to open in Multi-user Mode before QQube starts the synchronization.

Multi-User Server Installation

Log in to the dedicated Windows synchronization user where QQube is installed.
Close the QuickBooks company file if it is open in Single-user Mode.
Leave QuickBooks open with no company file selected.
Start the QQube synchronization again.

With the recommended Multi-User installation, QQube opens the company file in Multi-user Mode automatically.

Single-User Workstation Installation

Open the QuickBooks company file.
Confirm that QuickBooks is operating in Multi-user Mode.
Start the QQube synchronization again.

Expected Result

The QuickBooks company file is available in Multi-user Mode, Custom Reporting becomes available, and the synchronization completes without another Custom Reporting Multi-user Mode error.